Car-hailing Driver: Rewards from Complaints-Chapter 158 - 134: Competing to Win Over Yang Chen

Starting at 7:30 in the morning, drivers from the platform began arriving at the Bibi headquarters square to occupy spots.

Yang Chen arrived at 7:50, by which time the surrounding area was already encircled by cars, with a straight line of vehicles all belonging to platform drivers.

The TV station reporters, police, and Shield Security were all in place.

Bibi platform CEO Li Changqi heard reports that drivers were "rebelling" at the headquarters, and he rushed over without even having breakfast.

The police were maintaining order, reminding drivers not to act impulsively and to calmly make reasonable requests, but they cannot deliberately provoke disturbances.

Zhang Xiaoli said to the camera: "We are now in front of the Bibi headquarters office building, and as you can see, many Bibi platform drivers have gathered here. We don’t know why they are gathered here, so let’s conduct some random interviews."

Zhang Xiaoli, along with the cameraman, approached Yang Chen for an interview: "Sir, may I interview you?"

Yang Chen nodded.

Zhang Xiaoli: "Could you please tell us why you have gathered at the Bibi headquarters? What’s happening?"

Yang Chen and others showed their car wash receipts to the camera.

Then they began to explain their situation.

Zhang Xiaoli: "Oh, so the passengers are unwilling to cover the cleaning fee, and the platform doesn’t provide contact details, nor does it allow drivers to add surcharges to collect cleaning fees, leaving you to shoulder it yourselves. Is that correct?" 𝕗𝚛𝚎𝚎𝐰𝗲𝗯𝗻𝚘𝚟𝚎𝗹.𝕔𝐨𝕞

Yang Chen: "That’s correct. But we make only a few hundred yuan a day, and encountering such a customer means the entire day is lost, plus having to cover the fuel costs ourselves. I’m single, so it’s still manageable, but they have families to support. To put it bluntly, a day without income means no source for family meals, children’s education, bank loans, etc. Besides, we merely added surcharges in an attempt to collect, not necessarily demanding passengers to pay. Our intention was for passengers to see the surcharges and voluntarily contact us to negotiate. What happened? The platform ignored our circumstances and fined us 400 yuan directly. Just take my case, yesterday I earned 465 yuan, spent 480 yuan on a midnight car wash, and then got fined 400 yuan by the platform. Miss Reporter, do you think I can still graduate and keep running like this? If it were drivers with families, it would take several days to recover. How many days are there in a month? They can’t recover, and neither life nor the bank will give them a break. Don’t you agree?"

Zhang Xiaoli: "Listening to you, it’s indeed unreasonable. There’s no way to communicate, being forced to add surcharges and wait for passengers to contact them, ultimately leading to fines. Bibi platform is clearly in the wrong. What are your demands?"

Yang Chen: "We have only one demand: for the platform to cover such incidental costs. The platform takes a cut from our orders every day, it can’t avoid all risks and expenses. To put it bluntly, such incidents are negligible for the platform, but for drivers, they are a ’disaster,’ taking days to recover."

Zhang Xiaoli: "Then why not have the passengers cover the cost?"

Yang Chen: "I would like passengers to cover the cost, but truthfully, even if you charge passengers an extra dime, they’d leave negative reviews. Isn’t it so? Many passengers aren’t so understanding; they sometimes force drivers to overload to save money, deliberately setting a close destination and then asking drivers to travel a bit more. Charging them hundreds for cleaning fees, is that possible? If I were the passenger, I’d refuse too, I’d worry that the driver and the cleaning shop were colluding against me. Right?"

Zhang Xiaoli: "True enough. Listening to your analysis, it seems more reasonable and practical for the platform to cover such incidental costs. We see Bibi platform CEO Mr. Li Changqi has arrived, thank you all for the interview, we’ll speak with him and relay your demands."

Zhang Xiaoli and the cameraman went to interview Li Changqi.

"Haha... Xiaoyang, you spoke so well, clear and logical, dignified and justified, you have the potential of a leader."

"I say, make you our leader, just with your eloquence and boldness, you’re definitely qualified."

"Honestly, I barely slept last night, extremely worried about angering the platform. But after hearing Xiaoyang say those words, I suddenly wasn’t afraid anymore. I feel like we’re not wrong, if negotiations fall through, we can all switch platforms together. Wherever Xiaoyang goes, we’ll go, our numbers give us leverage with the platform."

"Exactly! Exactly! That’s the idea! Xiaoyang, whether we succeed or not this time, you’re the leader of over a thousand drivers in our group now."

...

If Yang Chen hadn’t acquired Shield Security Group, he might have been more concerned about this leadership position.

Because in today’s society, having people truly matters, it’s crucial at key moments, sheer numbers can scare off opponents.

But Yang Chen already has Shield Security Company, so he’s not much interested in being a leader.

However, since everyone supports him so much, he cannot decline.

After all, he needs everyone to be united to have a chance to force the platform to change the rules.

"Everyone trusts me, I won’t let you down. Remember, don’t let the platform break us down one by one, insist on our current standpoint and demands. Got it?" Yang Chen shouted.

The drivers quickly responded positively.