I Can Talk to the Internal Organs-Chapter 331 - 297: No Shame in Losing to the Best
Qi Jing parked the car at the roadside parking spot, and then got out and walked into a restaurant.
After asking the waiter where private room 207 was, he slowly walked up to the second floor of the restaurant.
When he reached room 207 and pushed the door open, he was surprised to see Lu Jiu sitting inside.
"Dean Qi, you’re finally here." Lu Jiu stood up and motioned for Qi Jing to sit down.
Qi Jing had received a call from Lu Jiu the day before. This guy was straightforward; on the phone, he openly expressed his hope for Qi Jing to take a position at Lu Jiu TCM Hospital.
Upon hearing this, Qi Jing was a bit baffled.
He was still thinking about how to hand over Ji Yuanning and others to Lu Jiu, and here Lu Jiu had set his sights directly on him.
For a moment, Qi Jing felt like his position as the vice dean of Jianghan Hospital of Traditional Chinese Medicine was fake.
Didn’t this guy check the situation before calling?
"Well, in just half a year, you’ve become a dean and now you’re trying to poach me. You’ve got some nerve, kid!" Qi Jing grinned.
Last year, as a dean, he wanted Lu Jiu to join his traditional Chinese medicine department.
This year, Lu Jiu, as a dean, turned around and extended an olive branch to him.
One has to say, the world changes quite quickly.
"Hehehe, Dean Qi, it’s not poaching, it’s inviting." Lu Jiu laughed.
Qi Jing sat down carelessly, "After all, I’m still a dean. Besides, we’re both traditional Chinese medicine hospitals. What do you think the impact will be if I move over now?"
"At our hospital, the number of patients is dropping sharply. If this trend continues, the year-end financial statements will definitely not look good. As the deputy dean in charge of operations, I can’t shirk my responsibility. Do you think the dean would let me leave?"
"Impossible, you know. There must be someone to do the work and someone to take the blame. At least this year, I can’t escape. As for going to your place, forget it. I plan to take responsibility by the end of the year and retire to enjoy life at home."
Lu Jiu poured a cup of tea for Qi Jing and then said, "But I really need your help. Our hospital is seeing an increasing number of patients, and the doctors’ workload is very heavy. The management issues involved are becoming more and more complex. Plus, our hospital’s model is different from traditional hospitals, leading to a series of management problems every day. Without someone who understands management to help run the hospital, problems will certainly arise as we continue to expand."
Qi Jing wondered, "Why the interest in me?"
Lu Jiu laughed, "Because you’re the only person I know with experience in managing a traditional Chinese medicine hospital."
Qi Jing said, "Isn’t there also Dean Shen at your Jinling Hospital of Traditional Chinese Medicine?"
Lu Jiu replied, "The principal will eventually leave Jianghan."
Qi Jing grinned, "So, I’m the best choice?"
Lu Jiu laughed, "We’re just short of a vice dean now. Although it’s smaller than your place, there won’t be any restrictions on you here. Any ideas that align with the interests of patients, doctors, and the hospital, I will unconditionally support, even if the ideas seem unrealistic."
Hearing this, Qi Jing was somewhat curious.
He had visited Lu Jiu TCM Hospital recently.
From a patient’s perspective alone, he really liked the hospital.
The setup of the departments and offices is clear and straightforward; as soon as patients come in, they know where to find a doctor.
Unlike their hospital, where the consultation room and doctors’ offices are separate.
Of course, this is also because in traditional Chinese medicine, most issues can be resolved directly in the consultation room, without requiring long-term hospitalization for patients.
Next is the fee structure; the most expensive is the consultation fee, which is very transparent.
Doctors don’t have to seek benefits from medications, so they naturally aim to treat patients as quickly as possible.
Then there’s the Medicinal Cuisine Department, which is truly amazing, and Qi Jing is very supportive of this department’s establishment.
He knows very well that many people don’t follow doctor’s orders, and their problems remain unresolved because traditional Chinese medicine is too hard to swallow.
The Medicinal Cuisine Department not only solves the problem of traditional Chinese medicine being unpalatable but also significantly increases hospital profits. Meanwhile, patients have no complaints and highly commend it instead.
Clearly, the Medicinal Cuisine Department is indispensable to the rapid rise of Lu Jiu TCM Hospital.
Finally, and most crucially, the doctors are incredibly skilled!
These doctors’ medical skills directly determine the fate of Lu Jiu TCM Hospital.
If it weren’t for these outstanding traditional Chinese medicine doctors seeing one patient after another, Lu Jiu TCM Hospital’s reputation couldn’t have skyrocketed in such a short time.
You could say that everything else is just icing on the cake based on this core strength.
With such a group of traditional Chinese medicine doctors, Lu Jiu TCM Hospital has almost monopolized the traditional Chinese medicine market in Jianghan.
Its rise, therefore, comes as no surprise.
The only thing he didn’t understand was why the doctors at Lu Jiu TCM Hospital were so motivated.
He knew all about these doctors’ backgrounds; every chief-level doctor had positions at provincial-level big hospitals.
Their salaries wouldn’t be lower than they are now, so why are they all working so diligently?
Relying on Huang Fusheng and Shen Congwei?
Qi Jing thought that was unlikely!
Lu Jiu is still the hospital’s official dean. As long as these doctors do their jobs and don’t cause trouble for Lu Jiu, neither of them would find fault with them.
After all, they will all eventually leave, and regardless of who takes over Lu Jiu TCM Hospital, they don’t need to care.
Lu Jiu’s personal charm?
That’s even less likely.
Though Lu Jiu is skilled in medicine and relatively young, he doesn’t have the same influence as Huang Fusheng and Shen Congwei.
So Qi Jing couldn’t figure out why this group of outstanding talents would willingly work at Lu Jiu TCM Hospital, with an increasing number of patients and increasing workload, yet none of them caused any trouble.
There were no medical disputes, not even severe arguments with patients.
This could be considered a miracle in the hospital!
Because there would always be some odd patients; at the same time, it’s hard for medical staff to remain calm under a tense work environment.
At least at their hospital, major staff-patient conflicts happened seven or eight times a month. 𝓯𝓻𝓮𝙚𝙬𝓮𝙗𝒏𝙤𝒗𝙚𝙡.𝒄𝒐𝓶
This is a rather big number, and small verbal disputes weren’t even included.
"Alright, tell me one thing, and I’ll agree to consider it." Qi Jing said.
Oh?
Seeing Qi Jing relent a bit, Lu Jiu immediately asked, "What is it you want to know?"
Qi Jing asked, "Have there been any particularly intense doctor-patient conflicts at your hospital?"
Lu Jiu replied, "There have been arguments, but they’ve been limited to arguments. When such things happen, our management will intervene immediately to understand the situation and come up with a solution within twenty-four hours."
Qi Jing asked, "Since there have been arguments, hasn’t there been a single escalation of conflict?"
Lu Jiu smiled, "No."
Qi Jing shook his head, "That’s impossible! Emotions are hard to control. You can’t intervene immediately every time."
Lu Jiu laughed, "Right, that’s why we tell the doctors, if there’s a conflict, just endure, and wait for management to handle it."
Qi Jing frowned, "That doesn’t seem fair..."
Lu Jiu laughed, "We have a grievance reward. Whenever a doctor feels aggrieved during a consultation due to patient troublemaking, they receive a grievance reward regardless of who was at fault. Hence, our doctors are unlikely to escalate conflicts."
Grievance reward?
Qi Jing looked at Lu Jiu in surprise.
This was indeed new to him.
This was the first time he had heard such a concept.
"Is this...shifting conflicts?" Qi Jing immediately grasped the meaning of this reward.
Lu Jiu didn’t expect Qi Jing to see the purpose of the reward right away, "That’s right, since conflicts are unavoidable, we shift the conflict from between the patient and doctor to between the patient and the hospital. This way, doctors know the hospital will protect them fully in crucial moments, allowing them to treat patients with fewer worries, which in turn benefits the patients. At the same time, addressing patient issues isn’t tainted by personal feelings."
Qi Jing’s eyes sparkled, "Amazing, resolving doctor-patient conflicts in this way is really impressive!"
Lu Jiu laughed, "I actually borrowed this idea from a supermarket’s operational model."
Qi Jing was surprised, "You came up with this?"
Lu Jiu replied, "Yeah, why?"
Qi Jing asked again, "And the Medicinal Cuisine Department, was that your idea too?"
Lu Jiu said, "Yes, it was."
Qi Jing continued to ask, "Doctors receiving bonuses for volunteer consultations, was that also your idea?"
Lu Jiu asked, "Is there a problem with that?"
Qi Jing now understood why these doctors were willing to work in this hospital.
This kid practically created an ideal environment for traditional Chinese medicine practice!
If there was anything that a traditional Chinese medicine practitioner couldn’t refuse, it would be working there.
The fact that their hospital couldn’t compete wasn’t unfair at all...
