Car-hailing Driver: Rewards from Complaints-Chapter 102 - 100: Bibi Customer Service Flirts with Yang Chen
The police and the toll station staff rushed over to quickly separate Yang Chen and the male passenger.
Police: "What’s going on here? Calm down, everybody! If you have something to say, say it nicely."
The female passenger started her nonsense, rambling, "This driver’s attitude is too arrogant. We just asked him to drive faster, and he cursed at us and wanted to hit us. We need to catch a train, what’s wrong with asking him to speed up a bit? Even if he doesn’t want to, he can’t curse at us or hit us, right?"
Male Passenger: "Officer, you must severely punish him! He’s so arrogant, starting a fight at the drop of a hat, how is this acceptable!"
The police asked Yang Chen: "What’s going on? ID card, vehicle registration, let me see them."
Yang Chen went inside the car to grab his documents, and incidentally found the surveillance footage.
Right now, Yang Chen was burning with anger and didn’t want to explain a single word.
The police would naturally understand everything after watching the surveillance.
"Here are my documents, and here is the surveillance footage. You’ll understand once you watch it," Yang Chen said rather dejectedly.
Damn it, should have never been polite, should have never thought about providing good service, should have canceled the order from the start.
If he had responded like before, losing his temper right away when things didn’t go well, how could he have suffered such indignation!
Damn!
The police patiently watched the entire footage, then looked helplessly at the couple.
With video evidence, there was nothing the couple could argue.
Police: "The driver’s statements are correct. If you hadn’t delayed those 19 minutes, you would have reached the high-speed rail station on time. Do you think safely not delaying those 19 minutes is better or is running through red lights all the way safer? You can even voice out such nonsense about not daring to run red lights and driving, do you even have a driver’s license?"
Male passenger argued: "I was just anxious, that’s why I said it in anger."
Police: "I don’t think it was said in anger, but your true feelings. From the moment you got into the car, you carried a sense of arrogance. I think this young brother has done very well, if it were other drivers, they wouldn’t have waited until now to clash with you."
The officer returned everything to Yang Chen and then said: "Alright, the weather is hot, everyone’s temper is on edge. Apologize to each other and let’s consider this matter closed."
Male Passenger: "You’re joking, right? I’m a company vice president, you expect me to apologize to a ride-hailing driver? How could that be possible?"
Yang Chen immediately said: "I did nothing wrong, I won’t apologize. If I broke the law, you can arrest me. But I will never apologize to him!"
Police: "Then how do you want to handle this now?"
Yang Chen: "Everyone just go their own way!"
Male Passenger: "We definitely won’t be riding in his car anymore."
Police: "Alright! Then just take their luggage out and go your own ways."
Yang Chen went forward, took the luggage out, got in his car, and left immediately.
From now on, never be polite again, revert back to my old self, lose my temper when things don’t go my way.
Damn it, how disgusting this whole thing turned out!
About twenty minutes later, the Bibi platform notified Yang Chen of a negative review.
Yang Chen clicked to see, surely it was that pair of ridiculous people who left the bad review.
"Driver’s attitude is extremely bad! Deliberately slowed down along the way, causing us to miss the high-speed rail, losing over a thousand bucks. Even worse, he stopped halfway to try and fight us. Hope the platform severely punishes such blackhearted drivers, otherwise, we won’t use Bibi for rides anymore!"
At this moment, the system sent out an alert.
"Congratulations to the owner for receiving a negative review, the system rewards the owner with 67% equity in Shield Security Group, making you the largest shareholder with absolute control. Please immediately go to Shield Security Group’s headquarters to collect the equity transfer documents and other materials. Calm yourself, but if you’re really upset, don’t hold back, send people from Shield Security Group to teach him a lesson!"
Looks like the weather is indeed hot, even the system is easy to get riled up, actually suggesting Yang Chen send someone to deal with that male passenger.
Yang Chen had met people from Shield Security, some bank security guards were from Shield Security Company.
Sending guards of that caliber to deal with that bastard, is it like using a cannon to kill a mosquito?
Yang Chen was feeling quite pleased when a call came in from Bibi Customer Service.
Customer Service: "Hello, is this Yang Chen, Master Yang?"
Yang Chen: "Yes, that’s me."
Customer Service: "Well, we received a complaint here saying your attitude was bad, stopped halfway to hit people, deliberately drove slowly, causing the client’s train to be delayed, resulting in huge losses. Is there any truth to this?"
Yang Chen: "I am furious right now, I don’t want to explain much. You pop up the complaint link window on the backend, I’ll upload the video for you to review, then you’ll know the truth. I hope the platform blacklists these stupid passengers, they really affect a driver’s mood. My mood is ruined for the whole day."
Customer Service: "Master Yang, calm down. I’ll open the complaint window for you, you can upload the surveillance footage, I’ll review it right away and handle it for you. Does that sound good?"
Yang Chen: "Sure!"
Customer Service: "By the way, Master Yang, I see you switched to a Volkswagen Phaeton, right?"
Yang Chen: "Yes."
Customer Service: "Okay, I’ve noted that. Upload it, I’ll approve it instantly."
Yang Chen: "Okay! Thanks a lot."
Customer Service: "You’re welcome. It’s my job. My employee number is 6208, feel free to contact me if you need help in the future."
Yang Chen: "That’s great! I’ll treat you to dinner sometime."
Customer Service: "When?"
Yang Chen: "Another day."
Customer Service: "How about tonight, don’t postpone."
Yang Chen: "..."
Yang Chen felt something was off, is this the kind of topic customer service should be discussing?
Yang Chen: "I might be busy tonight, I’ll chat with you some other day. Add me on WeChat later, it’s my phone number."
Customer Service: "Okay! I’ll add you later."
After hanging up, Yang Chen hurriedly uploaded the surveillance footage.
Shortly afterward, customer service approved it quickly, deleted the negative review, and decided the passenger’s complaint was invalid.
Soon, a user ID named Heart and Star requested to add him as a contact on WeChat.
Remarked as: 6208.
Whoa, managed to flirt with Bibi’s customer service, can you believe it?
Yang Chen accepted the friend request.
Soon, a message came from the other side.
"Master Yang, my name is Liu Xueqing. I’m waiting for you to treat me to dinner. Or if you have time, I’ll treat you to dinner."
Yang Chen replied.
"Sure! I’m driving now. We’ll chat when I have time."
Liu Xueqing quickly replied: Okay. Drive safely, don’t get upset because of unreasonable passengers, it’s not worth it.
Yang Chen took a glance, did not reply anymore.
Driving indeed requires attention to safety.
To avoid returning with an empty car, Yang Chen took another order for his way back.
Just after dropping the passenger, an agent called.
"Mr. Yang, it’s not good, your house got splashed with paint. I just brought a client to see the house, not only did they leave upset, but they were also blocked by a few people who threatened them, not allowing them to buy your property. Please come over and have a look."
This clearly is someone deliberately causing trouble.
Yang Chen quickly replied: "Alright! I’ll be there as soon as I can! Expect me in about half an hour!"
Agent: "Okay! I’ll be waiting at the entrance of the community for you. Drive safely!"
Yang Chen uttered a sound of acknowledgment, then hung up the phone.
He didn’t know who the other party was, and Yang Chen didn’t want to personally risk it.
Therefore, he planned to go to Shield Security Group first, then later to his old house to see which ignorant person dared to provoke.
