Chapter 192: Chapter 177: Refund and Tenfold Compensation, a Fine of 838,000

At dawn the next day, Chen Yansen got out of bed, feeling refreshed.

Clothes were scattered across the floor, along with Wolverine, Black Widow, Hulk, and Spider-Man cosplay outfits. The Black Widow costume was ripped from the stomach all the way up to the neck.

Chen Yansen padded barefoot out of the room, lay on the sofa, and watched the sliver of dawn outside the window slowly burn a fiery red, lighting up the pale gray sky.

"No book today?"

Song Yuncheng, wrapped in a bath towel, slowly walked over and asked.

"Weren’t we ’reading’ all night?" Chen Yansen countered with a wicked smile, taking Song Yuncheng’s hand and gently stroking her palm.

Song Yuncheng froze for a second before the meaning dawned on her, her pretty face flushing crimson.

Under Chen Yansen’s influence, she had gone from being completely clueless about such strange "knowledge" to understanding more and more.

"Your calluses are gone. It’s so smooth now," Chen Yansen said softly, squeezing her hand.

"It’s because my Master taught me so well that I’m able to earn a living now. Otherwise, with just the money from my part-time jobs at the cafeteria and library, I wouldn’t have even been able to afford my brother’s medical bills."

Song Yuncheng said earnestly, her gaze sincere.

’Other than being a bit of a scumbag in the romance department, Chen Yansen had always treated her well. He had personally mentored her, step-by-step, until she became the Director of Major Accounts.’

’And she had secured her position through her own outstanding performance. Even in Investment Attraction, she was a top performer.’

"I don’t like being called ’Master’."

Chen Yansen frowned. The title always reminded him of Ye Qiuping.

"But what if I like it?" Song Yuncheng asked with a smile.

Chen Yansen didn’t say a word, responding with his actions instead. He swept Song Yuncheng up into his arms and strode toward the bathroom.

「Meanwhile.」

Sunning, Vancl, Dangdang, Letao, and Newegg Network had all developed an interest in joining Pinbei.

Although opening flagship stores on Pinbei was tantamount to directing traffic to a competitor, they could also piggyback on Pinbei’s traffic and even poach some of its users.

With e-commerce platform sales climbing steadily, both traditional brick-and-mortar companies and existing online platforms were actively seeking external sources of traffic.

There used to be FoxTao, and now there was Pinbei.

But only Vancl and Sunning actually took action!

At the time, Sunning’s e-commerce arm had just transitioned from being a retailer of electronics and home appliances to a comprehensive e-commerce platform, but its highest sales still came from the digital devices and home appliance categories.

After learning of Jingdong’s sales performance on Pinbei, they immediately had their Market Department contact Pinbei’s business personnel to discuss joining the platform.

When Chen Yansen returned to the Science and Technology Park, the Major Accounts Investment Attraction Department submitted three contracts for his approval all at once: Sunning, Red Child, and Mai Baobao.

’So they were all here to get a free ride.’

But Chen Yansen didn’t mind. He approved all of them. In Pinbei’s early stages, his policy was to welcome any and all of these vertically-specialized e-commerce sites.

Even just tossing them into the product pool with only a search entry point would create another revenue stream.

’They’d have to pay up for any additional exposure.’

After dealing with these matters, Chen Yansen unhurriedly returned Chen Nian’s call. He listened to Chen Nian’s request and readily agreed.

He hadn’t even turned down a company like Mai Baobao, so of course he wasn’t going to refuse Vancl.

Besides, he was well aware that Vancl was currently under huge inventory pressure, which gave Pinbei the upper hand in price negotiations.

Furthermore, it wasn’t just platforms; a large number of brands had also submitted applications to join. This included Konka, Supor large appliances, Gree, HP, ZARA, and Han Du Yishe, totaling more than 600 companies, most of them A-list brands.

The finance department collected over a hundred million yuan from security deposits alone.

Just as Chen Yansen was reviewing platform data, the Customer Service Department on the second floor erupted into chaos.

"Brother Bo, the volume of incoming customer chats is too high! We’re completely swamped, and they’re all complaints!"

Zhu Xiaopeng rushed over to Meng Xibo and said anxiously.

"How many complaint tickets in total?" Meng Xibo asked, trying to remain calm.

"278 so far. But most of the incoming customers are complaining about the Crispy Pepper Tribute Vegetable from Xiangwei Restaurant. They’re reporting expired products, damaged barcodes, and mold."

Zhu Xiaopeng summarized.

"Let’s go! Come with me to find Old Fei!"

The moment Meng Xibo heard there were over two hundred complaints, his scalp went numb. He made an instant decision.

Fei Qiweng was the director of the Customer Service Department, as well as the professional mentor Chen Yansen had found for the two of them.

Although Meng Xibo was sharp and had a year’s worth of project experience from his time at FoxTao, he was still too green when it came to managing crises and dealing with the Market Supervision Association.

Chen Yansen hadn’t trusted the pair to run the Customer Service Department on their own, which was why he had poached a director from Taobao.

Not daring to waste a second, the two of them rushed over to Fei Qiweng’s desk.

"Old Fei, we have a problem. There’s an issue with a product from the Double Twelve sale. Our initial assessment is that the merchant tried to pass off inferior goods as the real deal, but they were so sloppy about it that the customers noticed."

Meng Xibo explained while signaling for Zhu Xiaopeng to present the photos and videos submitted by the customers.

"First, freeze the merchant’s funds. Have customer service placate the complaining users. Start by testing them with a ’refund and triple compensation’ offer. If they’re still insistent on complaining, raise it to a ’refund and tenfold compensation’."

Fei Qiweng made the decision instantly after a quick glance.

In fact, the company already had a contingency plan in place for such situations, but it required his final say as the director of customer service.

"Alright, we’ll go handle it right away."

Meng Xibo nodded. With authorization granted, he immediately instructed the customer service team to contact the buyers who had complained that morning and appease them with the compensation policy.

Afterward, the link to the product in question was sent to the relevant Investment Attraction and category management departments, and the listing was promptly taken down.