Chapter 468: Chapter 462: Daring to Claim Number One (Double-Length Chapter)

Almost as soon as he heard what the order taker said, Luo Rang rushed into the roasting room.

Fu Yu followed right behind him.

Since starting work in the back kitchen, Fu Yu hadn’t really noticed that his nerves were always tense.

Except when he was relaxing after work in the evening, he could never truly relax while on the job.

He was always busy with cooking, intensely focused, afraid that something might go wrong during the cooking process.

Whenever the order taker or food runner came into the back kitchen with urgency in their voice, his mind would buzz, thinking there might be another issue with a customer during their meal.

In the past month, however, it had noticeably improved.

On one hand, his cooking skills had improved rapidly, giving him more confidence.

On the other hand, he probably had just become accustomed to this working state over time.

Therefore, when he heard the order taker say the customer wanted to cancel the order, he instinctively followed Luo Rang into the roasting area, not even having time to react otherwise.

Luo Rang was the same!

Luo Rang was the head chef at Four Seas Banquet, frequently working with the food runners and order takers to resolve various incidents and issues brought by customers.

Over the years, he had developed the instinct to be at the forefront when any customer problem arose, helping to come up with solutions.

Decades of work experience had ingrained the principle of ’customer first’ deep in his bones.

As a service worker, many times, making the customer feel satisfied had become a genuine responsibility.

Serving customers and making them satisfied is the chef’s vocation.

The saying "love the work you do" is built on this principle.

Just like the previous manager, Fan Xiubin, who, during a fire, bravely saved people without hesitation, unable to consider other things.

Fu Yu and Luo Rang had only one thought: stabilize the situation first, then find a way to satisfy the customer!

As the two walked into the roasting area one after the other, the food runner was explaining the situation to Master Sun in detail.

"The customer said our restaurant’s roasted lamb spine isn’t authentic. True original-flavor roasted lamb spine isn’t boiled, it’s roasted with fresh meat and then dipped in sauce to eat, that’s authentic."

Master Sun was displeased as soon as he heard this: "Nonsense! The lamb spine is not like kebabs; even if you season them afterward, without boiling, the meat on the bones won’t absorb the flavor!"

The food runner wasn’t happy about this either.

The distance from the front hall to the back kitchen might not look far, but after running it dozens of times a day, it was exhausting.

If it were regular food delivery, it would be understandable.

The real issue is making multiple round trips for these kinds of messages, which is both physically tiring and frustrating.

"Exactly! This customer is just being difficult!"

The food runner, upset by the situation, couldn’t help but complain: "Not only did they say our restaurant’s roasted lamb spine isn’t authentic, but earlier at the red station, they ordered a portion of lamb spine and wanted it steamed, without broth. Isn’t that something?"

"But they do have a taste for good food; they ordered steamed lamb spine and also a plate of our restaurant’s special leek flower. When I went over, they were eating it and even praised the quality of our lamb meat."

Master Sun’s expression slightly softened.

So this is someone who knows what they’re talking about!

If it’s not an issue with the lamb, then what exactly is the problem they’re picking on?

Without boiling the lamb spine before roasting, the flavor won’t penetrate the meat!

Moreover, lamb isn’t like other meats; without the right seasoning to neutralize the gamey taste, it could taste overly greasy!

Adhering to the principle of ’customer first,’ Master Sun held his temper and asked, "Did the customer already cancel the order?"

The food runner replied, "No, the head waiter managed to convince them not to. The head waiter asked me to see if you could make the lamb spine according to the customer’s request."

Master Sun’s expression turned grave, and he said nothing.

Luo Rang frowned as he listened.

He completely agreed with Master Sun’s thinking: the lamb spine should either be boiled or simmered in broth; where does roasting without marinating fit in?

But since the customer had such a request, and from the description, seemed like a connoisseur, could it be they had this unique preference?

Luo Rang, who had a good relationship with Master Sun, understood the situation and offered a suggestion: "If it doesn’t work, just do as they ask! After all, roasting is still roasting, isn’t it?"

Master Sun knew this was the only way to handle it at the moment.

The front hall must have done a lot of convincing for the customer not to cancel the order.

Moreover, the customer’s requirements were clear: use fresh lamb spine for direct roasting.

But the problem is...

Master Sun looked troubled: "They want it roasted and then eaten with sauce, but who knows if the sauce will fit their taste?"

This was indeed a problem.

The customer was clearly a demanding one, and their dining experience had probably already been affected by the cancellation issue.

If they couldn’t find a way to satisfy this customer, who was obviously dining here for the first time, it might also be their last visit.

"No, it’s better to go out and communicate carefully with the customer, don’t you think?"

Luo Rang thought for a moment and suggested.

After all, taste issues are unlike other matters and require thorough understanding before cooking can proceed properly. 𝙛𝒓𝓮𝒆𝔀𝒆𝙗𝓷𝒐𝙫𝒆𝙡.𝒄𝓸𝓶

Master Sun was busy with roasting, unable to leave and feeling upset: "Business is good today; I have a lot of orders pending, and I really can’t find the time."

The roasting station relied entirely on Master Sun as the head chef. If he left, the food delivery times in the front hall would certainly be delayed.